Privacy policy

PRIVACY POLICY

About our privacy policy

This privacy policy describes how we use and disclose your personal data when you visit, use our services, or make a purchase from edenraystockholm.com or otherwise communicate with us. In this privacy policy, "you" and "your" refer to you as a user of the services, whether you are a customer, a website visitor, or another person whose information we have collected in accordance with this privacy policy. By using and accessing any of the services, you consent to the collection, use, and disclosure of your information as described in this privacy policy. If you do not agree with this privacy policy, you should not use or access any of the services.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may only apply under certain circumstances, and in some cases, we may deny your request as permitted by law.

• Right to access/information. You may have the right to request access to personal data we hold about you, including information on how we use and share your information.
• Right to deletion. You may have the right to request that we delete the personal data we hold about you.
• Right to correction. You may have the right to request that we correct inaccurate personal data we hold about you.
• Right to portability. You may have the right to obtain a copy of the personal data we hold about you and to request that we transfer it to a third party, under certain circumstances and with certain exceptions.

Information about or changes to your data 

You always have the right to access your personal information that is registered with us. If it is incorrect or incomplete, you have the right to have the information corrected or deleted. If you do not wish to receive information from us, you can easily unsubscribe or contact us at info@edenraystockholm.com.

Updates

The information on this page may be updated from time to time, and we recommend that users of the website return to this section often to stay updated. All updates will be published on this page.

Information we collect directly from you

We only collect relevant information that you provide to us when you contact us, sign up for our newsletter, or when you order our products online. Cookies may also collect information about your visit, such as demographic data, page duration, or visited pages. The following sections describe the categories and specific types of personal information we collect.

Information you directly send to us via our services may include:

• Basic contact information, including name, address, phone number, and email address.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information, including your username, password, and security questions.
• Shopping information, including items you view, place in your shopping cart, or add to your wishlist.
• Customer support information, including the details you choose to include in communications with us, such as when you send a message via the services.

Certain features of the Services may require you to provide us directly with certain information about yourself. You may choose not to provide this information, but it may prevent you from using or accessing these features.

Cookies

Like many other websites, we use cookies on our Website. For specific information about the cookies we use to operate our store with Shopify, see shopify.com/legal/cookies. We use cookies to operate and improve our website and services (including to remember your actions and preferences), to run analytics, and to better understand user interactions with the services (in our legitimate interest to administer, improve, and optimize the services). We may also allow third parties and service providers to use cookies on our website to better personalize services, products, and advertising on our website and other websites.

Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser controls. Please note that removing or blocking cookies may negatively impact your user experience and may cause some services, including certain features and general functionality, to work improperly or no longer be available. Additionally, blocking cookies may not completely prevent how we share information with third parties, such as our advertising partners.

What We Collect Via Cookies

We also automatically collect certain information about your interactions with the services ("usage data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage data may include information about how you access and use our website and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interactions with the services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from suppliers and service providers who may collect information on our behalf, such as:

Companies that support our website and services, such as Shopify.

Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, to perform our contract with you.

When you visit our website, open or click on emails we send you, or interact with our services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technology such as pixels, web beacons, software development kits, third-party libraries, and cookies. 

All information we obtain from third parties will be processed in accordance with this privacy policy. We are not responsible for the accuracy of the information provided to us by third parties and are not responsible for any third-party policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Data

Providing products and services. We use your personal data to provide you with the Services in order to fulfill our contract with you, including processing your payments, fulfilling your orders, sending messages to you related to your account, purchases, returns, exchanges, or other transactions, to create, maintain, and otherwise manage your account, to arrange shipping, facilitate any returns and exchanges, and enable you to post reviews.

Marketing and advertising. We use your personal data for marketing and advertising purposes, e.g., to send marketing, advertising, and promotional communications via email. This may include using your personal data to better tailor the services and advertising on our website and other websites.

Security and fraud prevention. We use your personal data to detect, investigate, or take action regarding any fraudulent, illegal, or harmful activity. If you choose to use the services and register an account, you are responsible for keeping your account information secure. We strongly recommend that you do not share your username, password, or other access credentials with anyone else. If you believe your account has been compromised, please contact us immediately.

Communicating with you. We use your personal data to provide you with customer support and improve our services. This is in our legitimate interest to be responsive to you, provide effective services to you, and maintain our business relationship with you.

How We Disclose Personal Data

Under certain circumstances, we may disclose your personal data to third parties for legitimate purposes as covered by this privacy policy. Such circumstances may include:

With providers or other third parties that perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).

With business and marketing partners, including Shopify, to provide services and advertise to you.

When you directly, upon request, or otherwise consent to us disclosing certain information to third parties, for example, to ship products to you or through your use of social media widgets or login integrations, with your consent.

Third-Party Websites and Links

Our Website may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not connected to or controlled by us, you should review their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information available on these websites. Information you provide on public or semi-public places, including information you share on third-party social networking platforms, may also be visible to other users of the services and/or users of these third-party platforms without limitation regarding its use by us or by a third party. Our inclusion of such links does not in itself imply any endorsement of the content on such platforms or their owners or operators, except as stated in the Services.

International Users

Please note that we may transfer, store, and process your personal data outside the country you reside in, including the USA. Your personal information is also processed by personnel and third-party service providers and partners in these countries. If we transfer your personal data outside of Europe, we will rely on recognized transfer mechanisms such as the European Commission's standard contractual clauses or equivalent agreements issued by the relevant competent authority in the UK, unless the data transfer occurs to a country that has been determined to provide an adequate level of protection.

Security and Storage of Your Information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Furthermore, the information you send to us may not be secure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us. How long we retain your personal data depends on various factors, such as whether we need the information to maintain your account, provide the services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Contact Us

If you have any questions about our privacy practices or this privacy policy, or if you wish to exercise any of the rights you have, please email us at info@edenraystockholm.com.